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Common questions

• Can anyone in my organization use Hushmail?

  Yes, you can set up a Hushmail account for anyone, including remote teams and paralegals.

• Can I send secure email attachments?

  Yes. When you choose to encrypt an email in Hushmail, any attachments are also encrypted.

• Do clients need Hushmail to receive my secure emails?

  No. Clients who don’t use Hushmail don’t need to create an account with us to receive your secure emails. Here’s an illustration showing how it works.

• Can my clients send me secure email messages and attachments without using Hushmail?

  Yes. When recipients who don’t use Hushmail receive a secure message from you, they are taken to a web page where they can read and reply with an encrypted message and attachments of their own. Another method is to use Hush™ Secure Forms (included in Hushmail for Law), which enable you to add a form to your website that clients can use to send messages and attachments. The form encrypts data and sends it securely to a Hushmail email address. This is an easy way for your clients to safely send information without any technical knowledge or a Hushmail subscription of their own.

• Can I use my own email domain with Hushmail?

  Yes. If you choose to sign up for Hushmail using your business’ domain name, Hushmail becomes your organization’s sole email provider. All emails sent to any address with your domain, for example jane@yourlawfirm.com, will go through Hushmail.

  If you are working on a particular project in which only a subset of your organization's addresses require secure email, you can sign up for Hushmail using a subdomain, such as jane@project.yourlawfirm.com, directing email to and from addresses with that subdomain through Hushmail. You may continue to use your existing email (jane@yourlawfirm.com) with your current email provider, though it would not be secure.

• How does Hushmail for Law support the claim of privilege?

  If we receive a court order requiring the production of records of any of our Hushmail for Law customers in the U.S., Canada or the U.K, we'll go to court to advise that the account is being used to provide legal services and is therefore protected. This provides you with the opportunity to challenge the order prior to the records being produced.

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